Shipping Policy

Thank you for shopping with SummitPaws. Below you will find important information about our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed slightly. We will notify you if there is any significant delay.

Shipping Time

Estimated delivery times are:

• Australia: 5–10 business days

• International Orders: 7–15 business days (depending on location)

Please note that delivery times are estimates and may vary due to shipping carrier delays or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order. Occasionally, we may offer free shipping promotions within Australia.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can track your package.

Incorrect Address

Please ensure your shipping address is correct when placing an order. SummitPaws is not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Delayed Packages

If your order is lost or significantly delayed during shipping, please contact us and we will work with the shipping carrier to resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us:

Store Name: SummitPaws
Email: info@summitpaws.com.au