Refund Policy

Thank you for shopping at SummitPaws. We want you and your pets to be happy with every purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase.

Certain items such as used pet products, opened food items, or hygiene-related items cannot be returned for safety reasons.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card provider as it may take some time before your refund is officially posted.

  3. Contact your bank as processing times may vary.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos of the product so we can resolve the issue quickly.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Store Name: SummitPaws
Email: info@summitpaws.com.au